How Fennia Palace collects, uses and protects personal information.
Personal data processed in connection with the website fenniapalace.online and guest services at the property is handled by the operating entity identified in the website source information. Contact for privacy matters: booking@fenniapalace.online.
When you submit a booking or contact form we receive the name, email address, telephone number (if provided), stay dates and any free-text messages you include. During a stay we process identification details required by law for gaming-floor access and room registration. Website logs may record IP address, browser type and pages visited for security and basic traffic analysis.
Data is used to respond to enquiries, complete reservations, fulfil legal obligations related to hospitality and gaming, improve website function and, where consent is given, to send service-related messages. We do not sell personal data.
Processing is based on contract performance (bookings), legal obligation (age verification, record keeping), legitimate interest (security, service improvement) and, where required, consent (optional cookies or marketing messages).
Booking and guest records are retained for the period required by Finnish accounting and gaming regulations, typically several years. Website logs are rotated on a shorter cycle. Contact-form messages are kept only as long as needed to resolve the enquiry.
Under applicable data-protection law you may request access to your data, correction of inaccuracies, deletion in certain circumstances, restriction of processing and, where processing is based on consent, withdrawal of that consent. To exercise these rights write to booking@fenniapalace.online. You may also lodge a complaint with the Finnish data-protection authority.
Access to guest systems is limited to authorised staff. Transmission of form data uses encrypted connections. Physical records are stored in controlled areas. Surveillance cameras cover public spaces only and recordings are retained according to a fixed schedule.
Details of cookie use are set out on the GDPR / CCPA & Cookies page. Essential cookies are required for basic site function; optional cookies are used only after consent.
This policy may be updated when practices or legal requirements change. The version published on this page is the current one. Significant changes will be indicated by an updated date at the top of the page.
Last updated: September 2026